About Us

Taylors Fancy Dress are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.

Our Contact details:

Taylors Fancy Dress
PO Box 1089
Cheltenham

GL50 9LJ


Phone: 01242 679507
Email: sales [at] taylors-shop [dot] co [dot] uk

VAT Number GB 841 1981 29



Making A Purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

Taylors is happy to accept the following credit cards - Visa, Visa Delta, Switch, Maestro, Mastercard and Solo. Taylors use the services of Protx to process credit card transations. All traffic between Taylors and Protx is subject to 128 bit encryption and no member of staff from either company has access to your credit card details.

Shipping And Handling Taylors Fancy Dress aim to dispatch all orders within 48 hours of receiving the order. (However 99% are dispatched the next working day).

Taylors Fancy Dress are unable to offer a same day dispatch service. The 24 hour delivery service is offered by City Link and Royal Mail only applies once we have dispatched your order. DO NOT place an order with us if you need your order the following day unless you have spoken to a member of staff first.

UK Services

Royal Mail 1st Class

  • 95% of packages arrive next day but this service has no tracking and items cannot be reported as missing for 14 days.
  • Items posted by 1st class post are insured for up to £41.00.
  • Items that are unable to be delivered are taken back to your local Royal Mail sorting office.
  • Incorrcet postal code will invalidate insurance

    Royal Mail Special Delivery

  • This is a guaranteed next day delivery from Royal Mail.
  • 99.9% of packages arrive next day (Monday - Saturday).
  • Items are insured for £500 and the service is fully tracked.
  • Items that are unable to be delivered are taken back to your local Royal Mail sorting office.
  • Incorrcet postal code will invalidate insurance

    City Link

  • Guaranteed next day delivery.
  • 99.9% of packages arrive next day (Monday - Friday).
  • Items are insured for £50 and the service is fully tracked.
  • Items that cannot be delivered are returned to your local City Link branch. A further delivery attempt will be made by City Link the following day.
  • The package is then held at the City Link branch for 7 days before it is returned to us. (Please note - City Link charge £7.50 to return packages that they are unable to delivery (or delivery is refused). This charge will be deducted from your refund balance.

    This service is only available to mainland UK address. (North Ireland is not considered as being mainland UK by City Link.).

    Order Value1st ClassSpecial DeliveryCity Link
    £00.01 - £9.99£2.99£6.99£7.50
    £10.00 - £49.99£2.99£9.99£7.50
    £50.00 - £74.99£4.99£9.99£7.50
    £75.00 - >FREE£21.99£7.50

    Above postal charges apply to UK / BPFO address only.

    Overseas Services

    Zone 1 - Austria, Belgium, France, Germany, Ireland, Italy, Luxembourg, Netherlands, Portugal, Spain (Not Canary Islands)
    Zone 2 - Czech Republic, Denmark, Estonia, Finland, Hungry, Latvia, Lithuania, Poland, Slovakia, Sweden
    Zone 3 - Bulgaria, Romania
    Zone 4 - All other countries


    Royal Mail Air Mail (Small Packets)

  • Package sent via Royal Mail but delivered by your local state Post Office.
  • Insurance cover to £41.00.
  • Package tracking not available.
  • Delivery time varies between 4 - 10 working days
  • Weight and size limits apply - hence not available for order over £20.

    DHL

  • Delivered by DHL or it's agents.
  • Insurance cover up to £50 (but can be increased).
  • Full tracking available online.
  • Delivery time varies between 3 - 6 working days

    Zone / Order ValueRoyal Mail Small PacketsDHL
    Zone 1 - £00.01 - £20.00£7.50£20.00
    Zone 1 - £20.01 - £250.00n/a£20.00
    Zone 1 - £250.01 - >n/aPrice On Application
    Zone 2 - £00.01 - £20.00£7.50£25.00
    Zone 2 - £20.01 - £250.00n/a£25.00
    Zone 2 - £250.01 - >n/aPrice On Application
    Zone 3 - £00.01 - £20.00£7.50£30.00
    Zone 3 - £20.01 - £250.00n/a£30.00
    Zone 3 - £250.01 - >n/aPrice On Application
    Zone 4 - £00.01 - >n/aPrice On Application
  • Delivery Schedule

    We aim to post all items the next working day after you place your order.
    Back Orders

    If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
    Tax Charges

    For orders made from the UK or the European Union, 17.5% VAT is added.
    Credit Card Security

    Taylors use the services of Protx to process credit card transations. All traffic between Taylors and Protx is subject to 128 bit encryption and no member of staff from either company has access to your credit card details.
    Guarantee

    We guarantee your satisfaction. <All of our products come with a 7 day no quibble guarantee.> (please see Returns Policy).
    Reaching Us

    If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01242 679507 (International +44 01242 679507) or fax us on or write to us at PO Box 1089 Cheltenham GL50 9LJ United Kingdom
    Privacy Policy
    Taylors Fancy Dress do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

    Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.
    Returns Policy

    At Taylors Fancy Dress we know that there is sometimes a need to return a item. However before returning an item for whatever reason please contact sales@taylors-shop.co.uk and request a returns form.

    A returns form asks for all the information we need in order to process your return. All items returned MUST have a returns form or we will be unable to process the return.

    The item must be without damage or use and in a suitable condition for resale. All packaging must be included and must not be damaged. (this includes header cards being folded).

    We aim to process all returns within 14 days of receiving them. However during October and December returns will not be processed until the following month. (ie a return received on the 15th October will not be processed until sometime during the first 14 days of November).
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